hostnotgpu / support

Reach the right team.

Tell us what you need and the right Hostnot GPU team will receive your request.

Choose the right support path

Use the form for questions about GPU instances, SSH access, serverless inference, API integration, billing, account access, privacy, or security. Existing customers can also open the Support Inbox from the dashboard for account-specific help.

GPU instances and SSH

Include the instance identifier, region, operating system, connection error, and the last safe command you ran. Start with the SSH guide and troubleshooting guide.

API and serverless

Include the endpoint, safe error code, model slug, request shape, and timestamp. Read the Serverless API and developer security documentation first.

Billing and account

Provide the account email and a payment or operation reference without sending card details, passwords, or private account data.

Response time 3-5 Hours

Your email is used to respond to this request.

Keep credentials private

Never send passwords, private SSH keys, API secrets, payment credentials, provider credentials, or full sensitive prompts to support. Redact tokens and use safe identifiers, timestamps, and error messages instead.

Submission data is handled according to our Privacy Policy. For service guidance, start with Documentation; for platform incidents, check Platform Status.